Returns and Exchanges

At Lunamora, customer satisfaction is always our top priority. Your satisfaction with your order is of utmost importance to us.

Return and Exchange Period

You may request a return or exchange for the product you received within 14 days from the delivery date.

Return Conditions

• The product must be unused, undamaged, and suitable for resale.
• The product must be returned with all its accessories and original packaging.
• Returns and exchanges are not possible for products that have been used, damaged, or are no longer suitable for resale.

Application Process

To submit your return or exchange request, you can contact us via our Contact Us page. Your request will be evaluated as soon as possible and you will receive a response.
As Lunamora, we aim to offer you a secure, transparent, and satisfaction-oriented shopping experience.